Master's Workshop Jewelry

Summary

We rebuilt Master’s Workshop’s online presence and internal systems: a new ecommerce-ready website, repair intake dashboard, and automated customer updates so orders never disappear into the back room. Modern site that showcases custom pieces and services clearly; software to track repairs, special orders, and customer history; automated email/text updates so clients know where their piece is.

What we did

• Ecommerce-ready marketing site with clear services and custom work positioning.
• Repair intake dashboard so staff see status, owners, and special orders in one place.
• Automated email and SMS updates so customers always know where their piece is.
• Flows tuned for Houston retail: rush periods, callbacks, and repeat clients.